Homewood Suites by Hilton Indianapolis-Downtown

Shakiyla 2 weeks ago

We chose this Hilton location expecting the brand's usual standard of comfort, but our stay was incredibly disappointing due to several room and maintenance issues. The biggest issue was the room's technology. The television continuously displayed a "DIRECTV Signal Lost" error and was completely unusable. Additionally, the hotel Wi-Fi network was painfully slow, and the TV lacked streaming apps like Netflix and YouTube. While missing streaming apps might seem minor to some, every other Hilton we have stayed at has them. This caused a major disruption for our family because my son has autism and relies heavily on his routine, which includes watching specific familiar shows on YouTube and Netflix to help him regulate in new environments. Not having access to these basic amenities made our stay incredibly stressful. To make matters worse, the room itself had notable maintenance and cleanliness issues: Mold in the Shower: There was visible mold in the bathroom shower, which is a serious hygiene and housekeeping oversight. (I have photographs documenting this). Loud Refrigerator: The in-room fridge made a loud, persistent buzzing noise all night, which severely disrupted our sleep. Between the broken amenities, the stressful disruption to my son's routine, and the mold in the bathroom, this room did not reflect the quality we paid for. I hope management takes these issues seriously and addresses them for future guests.

Sarah Farmwald 5 months ago

The rooms were wonderfully spacious and beautiful, the reception staff was extremely accommodating upon arrival. We had a large group conference and April M. was extremely communicative and helpful throughout the entire process. Angela P. made breakfast unforgettable with her amazing food and warm welcome in the lobby. Highly recommend!

Stacy Zilliox 5 months ago

While the "storm of the century" kept us from actually staying there, the kind service we were provided will make us choose them any time we are in Indy! When I originally called to extend our stay the lady I talked to was very helpful and provided me with a discounted rate (lower than our stay-to-play rate). She was very patient and kind answering all my questions about valet and checking my room type. Unfortunately, I had to call later to cancel our trip once our club pulled out of the tournament hours before we were scheduled to check-in. April was incredibly helpful and truly made me feel valued. She offered a refund with the cancellation fee waived without me even asking! I heard many stories about hotels hanging up on others so I am so grateful for the service that we were provided by the staff at Homewood Suites! Thank you!

Jack Jackson 3 months ago

The good: Our room was a suite and was very spacious. The kitchenette included pots/pans for the stove top and dishwasher. Breakfast was surprisingly delicious and had a nice variety of hot and cold foods. Front desk and valet were outstanding and very helpful. The bad: Rooms do need a little tlc. The was tape on ceiling fan in bedroom and on mirror in front room. And scuffs on drawers. Windows need to be double pane to help reduce the sounds from the street and bars below. We were on the 5th floor and could hear music and loud mufflers all night long. Elevator was slow. Conclusion: Bring noise canceling headphones to help with nighttime sounds. And we would stay there again.

Snow 3 months ago

Very nice hotel. Right in front of the Gainbridge Fieldhouse Stadium. We came in town for the Cardi B concert. It’s literally right in front of that stadium. Everyone upfront was very nice. The valet was wonderful and upon re-entering from the concert they checked room keys to get into the building to make sure there was no riffraff.