SpringHill Suites by Marriott Charlotte City Center

Mailyn Nelson a month ago

I had such an amazing experience at the SpringHill Suites in Charlotte, NC, and a huge part of that was because of Gustavo. From the moment I arrived, he made me feel genuinely welcomed and taken care of. You can tell he truly cares about the guests and takes pride in what he does. Gustavo went above and beyond to make sure everything during my stay was perfect. He was patient, professional, kind, and had such a positive attitude every time we interacted. It’s rare to meet someone in hospitality who makes you feel more like a valued guest than just another reservation, but that’s exactly what he did. Travel can sometimes be stressful, but Gustavo made the entire experience smooth, comfortable, and memorable. Employees like him are the reason people come back. SpringHill Suites is lucky to have someone so hardworking and personable representing their hotel. Thank you again, Gustavo, for making my stay such a great one!

Sarah King 5 months ago

Rooms are pretty standard, mine was fine but heard from others that it was a bit dirty. The front desk people are kind of mean but the rest of the staff are amazing (valet guy gave me some coins to do laundry without asking for anything back because the front desk didn't have any to exchange; and the cleaning crew also helped me out there). Biggest thing to consider is the location. Its convenient by the link but also I could here it coming through and noisy riders throughout the night and I was on the 8th floor. Some concerns for safety in this area was also expressed by people in my group and has been highlighted in local news as well.

Amanda H 3 months ago

We had a great stay here for a concert last night. Perfect location for Spectrum Center events. Very walkable area, lots of restaurants. Room on 9th floor was clean. Check in/out was quick. There were a lot of breakfast options. Josh with valet parking was super friendly and efficient! It was expensive, but worth it to not hassle with the parking deck and have my car brought right to me when we were ready to go. I'd definitely stay here again!

Matthew Carnaval 4 months ago

I recently stayed here last week, and it was an amazing experience. The room was very spacious and included two queen beds, a trundle, one bathroom, a desk, a mini fridge, and microwave. Our room was on the fifteenth floor, so we had a nice view with a gigantic view, and we were pretty close to the elevators and ice machines. I will say it does get pretty loud at night given its location, but they give ear plugs and a Spotify playlist link and also offer sleep noise machines at the front desk. Their complimentary breakfast was very good, but they sadly did not have bacon and only offered a waffle maker on the last day. However, I may just be being picky though. Overall, the cleanliness was pretty good, and I didn't see anything of negative importance. My experience was very good, and I highly recommend this hotel.

John Christy a month ago

As a Titanium for life Bonvoy Member, my 2 night experience was very disappointing. Upon check-in, we were not informed that room service was only provided every other day. REALLY, what BS, the franchise owner is simply skimping on expenses. COVID is over and high levels of customer service is expected; full stop! Next when we unpacked in our room, food from the previous guest was still on the refrigerator, what the hell. The housekeeping staff did NOT inspect the room properly after cleaning. The following day after being gone all day and planning on taking a shower, there are no clean towels! I called the front desk and requested that housekeeping bring us clean towels, she said, fine. Two hours later, no clean towels. I went to the front desk to lodge my complaint, and nothing changed. I will NEVER stay here again. On one more note, it would be nice if the front desk staff informed us that our room was directly next to the train tracks, and ask if we'd like to change rooms. The noise waked us up VERY early. Not a good experience. Stay somewhere else!!! There are plenty of wonderful Marriott properties in Uptown Charlotte that treat their guests so much better. The Marriott Corporation should be concerned about the management of this property.