Comfort Inn & Suites SW Houston Sugarland

Jazmyn Berry 5 months ago

If I could give 0 stars I would. Check in/ check out was easy, but anything needed in the middle of the night good luck. Now the rooms, the room was spacious and the bed was comfortable. My main problem is seeing 5 bugs in my room. That is so nasty and unprofessional. Luckily it was no bugs in the bed. Fighting bugs when you’re supposed to be comfortable is crazy to me. Another thing the locks on the room were loose. Which is unsafe especially as a woman. If you’re here for a quick stay it’s not bad just be cautious of the above issues.

Kolapo a month ago

Upon arrival, we discovered that the property was undergoing substantial construction and appeared significantly different from the condition represented during the booking process. Concerned about the property's condition, we requested to inspect the room before checking in. Upon entering the room, we immediately noticed a strong smoke odor and dingy conditions that did not match our expectations based on the listing. The room was unacceptable for our stay. We informed the hotel staff immediately and left the property without occupying the room or using any hotel services. We requested for a refund for the two days paid but was denied. The policy was to notify them of cancelation at least a day before check in. They did not refund the second day at least. This place almost ruined my long planned weekend.

Tasarah Eggins 3 months ago

It was okay , not bad , rooms could’ve been better but they were spacious and beds comfortable. $50 deposit required upon lofting there . Some stains on ground/carpet

Andy 3 months ago

4/5/26: I would not stay at this hotel again due to a very unpleasant experience. Despite being advertised as a non-smoking property, the room had a strong smoke smell that made it uncomfortable to stay in. When I brought this up to the manager, they were dismissive and insisted the odor was just from the bleach used during their morning cleaning, which didn’t seem believable or reassuring. The lack of accountability and unwillingness to address the issue made the situation even more frustrating. Overall, the poor cleanliness standards and unaccommodating management made this a disappointing stay.

Staci Barrett 4 months ago

The service was good. The room was spacious but the locks on the door are not very secure. There was very little water pressure in the bathroom. It was hard to get all of the soap off because of it. The fire escape door was unlocked and people without keys were walking in the motel. The room was reasonably priced, but wouldn't have felt safe without my husband.