Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Jeremy Thommy 5 months ago

Wow! This place is amazing after the reno. The rooms are spacious and tastefully done. Very comfortable. The Bistro does a good job with the happy hours and the breakfast offering. The reception staff are so welcoming and attentive. And yes, the icing on the cake was a gesture by the Reception staff - my wife and i were given bottles of water and a chocolate bar, just in case, with the impending storm. This was a gesture, which really warmed our hearts. Thank you Crowne Plaza! This humane touch goes a long way.

Sanchez Strong a month ago

I traveled to Houston from San Diego to visit family. While the location is good, I recommend checking in during normal hours if possible. We arrived around 10:30 PM and checked in at 11 PM. We booked a single bed room, but received a two-bedroom suite. The staff was not friendly or accommodating, and the room was dirty. I've stayed at many Crowne Plazas and this was by far the most unpleasant experience. We left as soon as possible for a different location. I would have appreciated some understanding from staff, as flights can be very exhausting. Overall, it could be worse, but if you appreciate good service and nice hotels, I recommend looking elsewhere.

FarahMaheen Durrani a month ago

I would never stay at this one again. The water drains in the sink and bathtub were very slow. In the shower the water came up to your ankles. When we complained about it their solution was to lower the water pressure. We had asked for 2 queen size beds, these were full size or princess beds, they were not queen. The mattress were lumpy,pillows flat. There was no soap in the bathroom, bottles were empty. I called the front desk twice waited over 2 hours, I finally had to walk down to the front desk and yes, they saw me coming. The front desk lady gave me 2 little bars of soap and said she would send housekeeping. I had also asked for extra towels. Which never came. Not a good location, highway right in front, no restaurants in walking distance, pool area so small and depressing.

Yu Naru a month ago

Had a great experience at this wonderful hotel. Staff is great especially this on lady in the front desk her name was Darla, she help recommend me places to eat. The hotel was alright had a few problems with the room but I can’t complain for the pricing it’s pretty good. I would very much so recommend this place.

Molly Stuart 3 months ago

Came for the rodeo travel 4 hours Booked our room a 2 weeks ago for king paid then as well . Got the confirmation everything looked good. When checking my was told the breakfast was amazing which mind you is $20 a person a day. Got to our room it was a double. Went down to fix it. We were told their system showed a double even with our email staying otherwise. They were booked no choice but to keep the double. Okay that’s fine just want a refund difference for not getting the room we paid for. Did not get it. Then had to move rooms at 3 am because the ac didn’t work right was super hot. The front desk lady did move us but not without being rude and accused us of room hopping because the system showed we moved from a king to a double earlier (which was our original room we were supposed to have been in apparently) tho we hadn’t been in another room. Next morning at 7:30 went down for breakfast was your usual hotel breakfast nothing fancy just your basic run of the mill hotel breakfast definitely not $20 worth and everything was cold. Highly upset about this. This trip was supposed to be a birthday surprise and definitely was not a good time at the hotel. Highly disappointed would never recommend it to anyone.