Heights House Hotel, Ascend Hotel Collection

Nicole Dickerson a month ago

We stayed here for our club birthday, it was amazing! The rooms were nice and clean, no funky smells or anything! The outdoor patio area was perfect for all our booths and activities! The pool was amazing as well! Most importantly that staff was PHENOMENAL!! They all worked so hard to make sure we were all taken care of!! Especially William!!! Definitely recommend if you need a place to stay in the area!!!

Queen a month ago

I booked here last night not knowing that someone else would be staying in the same room but very reasonable. I decided to keep in my car. I’m very personal but John S checked on me all night made me feel safe very respectful love his personality. The place was very clean the bathroom. Let me know. Coffee was gonna be served at 5:30 most of all a very amazing man very honorable. I would definitely rent here again, but book my own personal room so pay attention if you’re booking there and I’ll give it a five star

Andrea Ross 4 months ago

Hotel wanted more money. am a single mother, and at the last minute my job approved time off so I could attend my son’s competition. I made my reservation two weeks in advance, and the hotel confirmed my stay without any issues. My son was staying with another athlete at an approved competition hotel that had to be booked through a required link, so I needed to stay nearby. The day before the competition, the hotel manager called me and said they would no longer honor my reservation and canceled it. With less than 24 hours’ notice, I was left scrambling. By that point, the only available hotels were more than double the price. Because of this cancellation, I was unable to attend my son’s competition — something that meant a great deal to me, as I am not able to attend most of his events due to work. This situation could have been avoided with proper management and planning. Confirming reservations and then canceling them at the last minute is unacceptable and extremely unprofessional. I hope the hotel improves its management practices so no other family has to go through this.

Brendan 2 months ago

My apartment in midtown flooded and I needed a place to stay while I figured out new housing arrangements. I stayed here for 5 nights. I went to another hotel for the 6th night and it was much inferior to Heights House. Arné (I'm probably mispelling her name) was especially (EXTREMELY) kind and patient with my anxious, elderly mother on the phone. She should be promoted to a management position ASAP before y'all lose her. Phenomenal customer service on her end. Workers like her are conduits to repeat reservations. With that said, all of the staff were kind. This is not a 5 star hotel, but the people are very kind and hardworking. They will make you feel at home while you are here. They've also got the best suggestions as to local restaurants and food trucks. This hotel especially lends itself to large gatherings. If you need a spot to stay for a large-ish organization (youth sports team or larger) I'd highly recommend this place. They seem to be much more willing to accomodate and cater to larger groups than a typical chain hotel would be. I could not have asked for a better place to rest my head during a chaotic time in my life. I highly recommend staying here.

Marcos Luevanos 4 months ago

This place is amazing. We stayed there last weekend for the NCA championship. There’s really nothing more to say. The staff was amazing, they made us feel like we were part of their family. They told us the girls were free to run around and have fun in the tabled area next to the pool. They were constantly check up on us to see if we needed anything at all. The food was amazing as were the drinks. Jean and the rest of the staff did a great job of making us all feel at home. Free breakfast in the mornings and even a grab and go lunch for our cheerleaders cause they knew how busy these kids and their parents were going to be. Up until the last night there since we were tired from the events of that day Jean had us check out late since she knew our flight back home wasn’t leaving until 430pm. At no cost to us. I’m definitely going to continue to book here every time I come to Houston. And they had a cool polaroid toilet paper holder in the bathroom lol. Loved it.