Holiday Inn Houston Downtown, an IHG Hotel

Rafat Alsrouji 4 months ago

I used to avoid Holiday Inn because of a bad experience I had 15 years ago in Dubai. Since then, I never stayed at a Holiday Inn during my business trips. This time, I traveled to the USA for business and needed to stay in downtown Houston for my meetings. I couldn’t find any available hotels from Feb 9 to Feb 15, and the only option left was Holiday Inn. Honestly, I was not happy about it at first. But I’m really glad I gave it a chance—it completely changed my mind. The room was spacious and very comfortable, and it had everything I needed. The staff were welcoming, and what really impressed me was the duty manager. My flight was late at night, so I asked for a late checkout. The front desk said they could only extend it by 3 hours, while I needed 6 hours, so I had to book an extra night. When I checked out, the manager told me they would not charge me for the extra night because I’m a member and it was a gift. I really appreciate this great service and experience.

Ms. H a month ago

Stayed here for one night last weekend. The customer service was great, the room was spacious and the location was perfect. Despite the construction going on it was still a decent stay. The only thing I did not like was that the water pressure from the shower was unusually low compared to other hotels. I am not sure if that was due to the construction, but other than that, I'd stay again.

David Hixon 3 months ago

I had a good experience here, and would come here again. The staff was excellent. David at the front desk was extremely helpful with everything. This hotel is under renovation, and some floors smell mildly like paint /fresh drywall, some floors smell just fine. The room we were initially put in had this odor, they were extremely accommodating and let us switch rooms. The breakfast is not included, it is the same as any other chain hotel breakfast. I would recommend finding somewhere nearby and spending your money there.

Mike Parente 2 months ago

The location Avi hotel is very good as it's right near the tram station so you can get around if you do not have a car. Also there is a free shuttle service that will drive you anywhere within a mile and a half of the hotel and that was really great to have and the shuttle drivers were very nice with all kinds of great recommendations. The front of the house staff were also very nice and polite and helpful Period the room itself was newly renovated and was in good shape and overall comfortable Comma if a little bit small but understandable for downtown hotel. My only real bone to pick was with some of the other extras like the fact that you have to pay $30 a day to park in a parking garage that's not even attached to the hotel and doesn't have a ramp for Access and didn't overall feel comfortable or safe. My other bone to pick was the fact there was no pool or any restaurant or anything to do in the hotel on site and the fact that they charge a $5 amenity fee for each night that you stay doesn't make any sense because there are basically no amenities other than a fitness room. Overall though I would stay here again.

Joseph Dacus 3 weeks ago

I did not have a good experience. 😐 They place was under construction. Meaning only used 1 elevator. No lobby. No front desk. And I did not like i spend all that money on a room just to pay for breakfast 😒. Unless you want to pay alot of money I would not stay here