Holiday Inn & Suites Houston West - Westway Park by IHG

Ken Chambliss 5 months ago

As an individual who travels extensively, exceeding 300 nights annually, I consistently select IHG properties as my preferred accommodation. Tonight, I am a guest at this particular Holiday Inn & Suites, preparing for the impending winter storm in Houston. I am consistently impressed by the exceptional hospitality provided. This evening, Kumar and Mary at the front desk were particularly helpful and contributed significantly to a comfortable and welcoming experience. Given my extensive hotel stays and access to numerous alternative providers, I wish to emphasize that this specific hotel is my preferred choice when visiting Houston. I highly recommend it.

D Hall a month ago

Our stay at this Holiday Inn Express was disappointing overall. We booked the room online specifically because it advertised breakfast as included, which was important for our family during a busy baseball tournament weekend. When we arrived, the room itself was clean, which I do appreciate. However, the overall condition of the room was quite poor. The bedding was ripped and falling apart. I asked for a replacement, but unfortunately the second set was in even worse condition. The bathroom vanity and drawers were off track and in rough shape, and the drawers under the TV were also damaged and poorly maintained. It felt like general upkeep had been neglected. The pool was another concern. One of my son’s teammates developed a rash after swimming, and there were no towels available anywhere near the pool or at the front desk. This led to kids tracking water throughout the hotel because they had nothing to dry off with. There was also confusion regarding breakfast. At check‑in, we were told breakfast was included, consistent with what was listed on the IHG website. However, when we went to eat, we were told it was not included. After speaking with the assistant manager, who mentioned this is a common issue, we were eventually allowed to eat—but it was frustrating and inconvenient to have to address this. While the room was clean and staff was somewhat accommodating when asked, the overall condition of the property and the inconsistencies in communication made this an experience we won’t repeat. We will be back in the area again soon, but we will not be staying at this location.

Briana Williams 4 months ago

I booked this hotel partly because it advertised on-site/free parking. Unfortunately, my car was broken into while parked on the property. Not just mines there was 3 other cars that was Broken into as well. There was little security presence. If you’re traveling with a vehicle or valuables, this is not a place I’d recommend. Hotels can’t control crime everywhere, but they can control how seriously they take guest safety and definitely need to have 24hr security cameras on all four corners of the building. But my stay of the hotel was great and the receptionists was very nice on the night shift.

Wilda 3 months ago

Great overall experience My stay with Frondesk was really smooth from start to finish. Communication was clear and everything was handled without any issues. One thing I really appreciated was how clean everything was. The rooms were very well maintained and felt fresh, which made the stay much more comfortable. Kumar was easy to reach and helpful whenever I had a question, which made things even easier. Overall, everything just felt simple and well managed.

Kim Pope a month ago

The room smelled like mold the minute I walked in. The fridge was barely cool when I arrived. I was told that it was set on the least cool setting. I turned it up to the highest and still not any cooler after a couple of hours. The TV Service is digital, and all the channels kept flickering or freezing. When I went to the front desk to express my concerns, I was told that the fridges don’t get very cold. I told her that I had seafood in there and it needed to stay cold enough to keep my food good. She told me she couldn’t help me with that. And as far as the TV service, she told me it was because there were so many people staying here that’s what happens with the TVs. Again… nothing she could do. Would NOT recommend this hotel.